RESERVATIONS AND TRIP PAYMENT

How far in advance should we plan and book our safari?

Most of the safari lodges and camps we recommend are small, exclusive and dearly sought after. To ensure availability we suggest planning and booking your travel arrangements at least 8 -12 months in advance.

How do we book a safari with you?

Let us know when you would like to travel, how many people will be traveling, and the trips/wildlife you are interested in, your budget, and your length of time you will be in Kenya. If you would like to arrange a tailor-made trip simply let us know your requirements and we will gladly make suggestions. With your input we can easily design a safari that suits your needs.

We will then check availability (this takes 24-48 hours as we check with the lodges and camps), and if space is available, we will make a provisional booking in your name. There is no obligation on your part at this stage.

Normally we can hold a provisional booking for 2 weeks.

Initial trip deposit / payment must be accompanied by completed terms and conditions / reservation form, liability release / assumption of risk agreement and insurance acceptance forms. Each traveller must complete separate copies.

Your trip deposit and / or final trip payment details will be given to you for payment in USD. We do not accept credit cards.

Upon receipt of your deposit we will mail you a confirmation letter, invoice, and trip details.

Your final trip payment is due 75 days prior to departure. If a reservation is made within 75 days of the trip departure the entire cost of the trip must be paid at the time of confirmation.
Upon receipt of final payment your paid invoice will be emailed to you.

What if we have to cancel our safari plans?

All cancellations must be made in writing, signed by the client, to Umoja Tours and Safaris and all trips may be subject to the following, per person, cancellation charges based on the number of days before trip departure that we receive your written cancellation request. Please see our Terms and Conditions.

It is strongly advisable that all travellers purchase comprehensive travel insurance including trip cancellation and interruption coverage at the time of deposit.

A 50% deposit is required to secure a booking. This deposit forms part of the payment for the trip to secure your pre-safari and post-safari hotels if needed, and to secure your safari lodge accommodation; and shall be offset to the total amount charged to the client.

If the full amount is not paid 4 weeks prior to departure, the company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.

Clients booking within 4 weeks of tour departure are required to pay the full amount at the time of booking to secure the reservation. All bank charges are to be settled by the client—this includes transaction fees charged by our bank.

The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges be deducted, we would have to invoice you subsequently.